Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item/s to request a return. Generally, books will only be eligible for return if they are defective (misbound or misprinted).

Defective books

All books are inspected before packing for delivery, and every effort is made to ensure that they are in perfect condition. Please inspect your order upon reception and contact us immediately if your item is defective (misbound or misprinted), so that we can evaluate the issue and make it right. You’ll also need the receipt or proof of purchase. 

Change of mind

We do not offer returns if you have simply changed your mind and no longer want an item. 

Returns process

To start a return, you must first contact us through the Contact page or by emailing hello@easyeatingsolutions.com. If your return is accepted, we’ll send you instructions on how and where to send your package - unused and in the original packaging with your receipt or proof of purchase.

Items sent back to us without first requesting a return will not be refunded. You are responsible for the cost of the return. The cost of the initial shipping will not be included in the refund if approved.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us through the Contact page or by emailing hello@easyeatingsolutions.com.